Privacy policy

Last updated: April 21, 2026

Havenli operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Havenli is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, and payment confirmation.
Account information including your username, password, security questions, preferences and settings.
Transaction information including items you view, add to your cart, or purchase, return, exchange, or cancel.
Communications with us including information you include in customer support inquiries.
Device information including information about your device, browser, network connection, and IP address.
Usage information including information regarding your interaction with the Services.

Personal Information Sources

Directly from you when you create an account, visit or use the Services, or communicate with us.
Automatically through the Services from your device when you use our products or visit our website, through cookies and similar technologies.
From our service providers when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Provide and Improve the Services. We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
Marketing and Advertising. We use your personal information for marketing purposes, such as sending promotional emails and showing you relevant advertisements.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment experience, and detect or prevent fraudulent activity.
Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law and enforce our terms and policies.

How We Disclose Personal Information

With Shopify and vendors who perform services on our behalf (e.g. payment processing, customer support, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you.
When you direct or consent to our disclosure of certain information to third parties.
In connection with a business transaction, to comply with legal obligations, or to protect or defend our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise certain rights at the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content or operators.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian of a child who has provided us with their personal information, contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, or resolving disputes.

Your Rights and Choices

Right to Access / Know. You may request access to personal information we hold about you.
Right to Delete. You may request that we delete personal information we maintain about you.
Right to Correct. You may request that we correct inaccurate personal information.
Right of Portability. You may request a copy of the personal information we hold about you.
Right to Opt Out of Targeted Advertising. You may opt out of the processing of your personal information for targeted advertising. Exercise this right here.
Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option in our emails.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, in accordance with recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.